Wegmans Reviews

I visited Wegmans in Erie, PA May 29 2021 I had a fresh sub made and asked for extra meat while she was making it she asked if I would like extra cheese I said ok, I live 60 miles away and when I got home I didn't get extra meat or extra cheese and paid for both, what am I supposed to do?

It is always a pleasure to shop at Wegmans. It has a very wide variety of high-quality groceries including health foods, and reasonable prices. They did an excellent job during the Covid-19 pandemic of keeping customers and workers safe. This relates to the Wilkes-Barre Township (Highland Blvd.) store.

It's no wonder this family owned grocery store gets ranked #1 chain grocery store by Consumer Reports. It's also ranked in the top 3 best places to work in the country. Their food, produce and seafood is always fresh. Twice I've compared prices of 10 common products like canned tuna, soda, tissues, etc. 9 out of 10 times, Wegmans prices beat or tie it's competitors prices. When it comes to store specific products, like the fresh baked bakery items, Wegmans prices are generally higher, but the quality is also superior.
Should you need to return something or have a complaint, Wegmans customer service is unbeatable. They subscribe to ‘the customer is always right' philosophy. They also keep the cashier lanes well manned so checkout is always friendly and quick.
My dad is a disabled vet confined to a wheelchair. Wegmans was one of his favorite places to go to. Upon seeing his Air Force cap he proudly wore, the staff would always thank him for his service. One time after ringing up his $200+ groceries, Wegmans staff informed my dad that an anonymous shopper at the store had paid for his groceries!
Great store, great products, great employees, great customers.

I took an order that totaled $180. I paid an additional 12.95, 5.50 and 10 dollars in additional fees. I thought that was too high but my husband said it was worth it to avoid a crowded market.
I chose not to allow substitutes since I could not select acceptable subs (e.g. Whole Foods). Allowing a stranger to select items for me was unappealing.
The order was delivered and the cost of the food was $140 since their stock was low. But the other charges remained the same; I paid 20% of the order to have it delivered.
As I scrolled down I saw something I had missed. Food delivered costs 15% more than food purchased in the store. That means I didn't have $140 worth of food, I had $119 worth of food.
SO, I paid $28.45 to have $119 of food delivered. And I think I can say without exaggerating, they are price gouging during a pandemic.

I placed an order on the Wegmans web site and they subbed out the delivery to Instacart. When the delivery didn’t make it to my door but they claimed it did, Wegmans wanted nothing to do with it even thou they received my money for the transaction.
Gentlemen that answered the phone at Wegmans Westwood was completely useless.....didn’t want to help. Extremely poor customer service after the sale. Won’t use them again and will tell many others to avoid them as well.

Good store with honest and good intentions. They're always upgrading/adding to their health-oriented products to reflect the latest nutrition research. Wegman's brand quality is good. Prices are good for food AND non-foods items unlike other supermarkets who make profits on non-foods items.
Two complaints: For having a health oriented mindset and previously being fruit and vegetable company, their fresh/loose ORGANIC produce section is severely lacking with regards to freshness and selection with the exception of their prepackaged /prewashed veggies. For the store overall, they have sporadic issues getting certain items in stock. You'll see holes in shelves for weeks. Still however, my favorite store.

Easy online ordering with 2 hour window of delivery.

In these times it’s hard enough trying to navigate ...not our usual everyday routines much less going to a public store without worry.. These past 8 months I have .. like everyone else get most things delivered.the services are all good ..Whole Foods...Walmart.. but .. my last couple of transactions at Wegmans/ instacart has been exceptional.. they follow delivery instructions and keep you updated throughout the process..

Like the store; hate the crowds. I suppose that’s a good place to be for any company.

Due to your policy of allowing people without masks to shop in your store I will never shop at Wegmans again. No other store in this area is so wish-washy about protecting their employees.

Thank you Wegmans pharmacy for saving my husband. Long story short, our local CVS pharmacy messed up royally, didn't stock his monthly meds and just told us to call other pharmacies. We did. 16 of them! Only Wegmans helped us, rush ordering the meds for next day, helping us with backup plans for the night without meds, and doing all this 15 min before closing. Seriously, you rock!

Thank God for Wegmans, they basically fed the entire country under Covid. The only complaint I have is that sometimes non Wegmans brand offerings are very limited. So you will have a choice of one or two other brands and the Wegmans's. I am more interested in shopping for my normal national brands, than their products.
We have always loved their baked goods like the sour dough baguette, New York poppy seed bulky rolls, small French bread rolls. It really frustrates me that more of their fantastic sandwich rolls, breads, cakes, and pastries, are not offered online, especially as it's nearly impossible to find decent bread via Instacart. The pickings are very slim. They would have the market cornered if they did. So dearly wish they would institute having the full in store bakery items available via insta cart, and offer more seafood choices like swordfish, flounder, sole, cod, tuna, steamers, echo-ok rated mahi-mahi more frequently.
I wish that the fall back setting on the Insta cart website was "no substitution" and that you could click to allow and choose an item substitution from that setting on every item. It's really annoying going through a long line of groceries and having to click no substitution over and over. Half the time I can't recall what I switched to no substitution and have to go back and review the list to make sure I have not missed anything. Why can't there be a setting that one clicks to set one's fall back setting so shoppers could choose whether their preferred shopping mode was to have, or not have substitutions.
Mostly, I am just grateful to them for helping the country get access to food, over the counter medications, and other products during a stressful time. It would have been horrible without them and the other stores that have responded to the country's crisis.
So thank you Wegmans!